LimeWire

First, check your billing statement to make sure that you made your purchase at www.limewire.com. Your statement will have an entry that looks similar to this:

LWL*LIME WIRE LLC

If your statement does not include "Lime Wire LLC" or has any other company name listed, then your purchase was made from a third-party unauthorized source and not through LimeWire. Please contact the company listed on your credit/debit card statement or your bank for further assistance.

If you're sure the purchase was made through Lime Wire LLC, then someone came to www.limewire.com, entered your credit card information, and authorized the transaction. Check to see if a family member made the purchase - often a son or daughter is responsible. If neither you nor a member of your household made the purchase, contact our Support staff or call the number listed on your billing statement, and we will be happy to help you resolve the situation.

You have signed up for an account at the LimeWire Store. The LimeWire Store is LimeWire's exclusive music store, featuring high-quality DRM-free mp3's for purchase. The Store is NOT the same thing as the LimeWire software and although they are designed to work together seamlessly, a Store account is not required to use the LimeWire software to search for and download files from the Gnutella network.

If you have signed up for a Store account in error, please click here to e-mail Store Support. If you intended to purchase the LimeWire PRO software, please click here. If you purchased a Store subscription intentionally and have questions about how to optimize your Store account with the LimeWire PRO software, please click here

LimeWire PRO is a one-time purchase; you will not be charged again for the duration of the terms you agreed to when you made your purchase. If you decide to renew, then you will be charged once you fill out the appropriate renewal information.

If you are having trouble using LimeWire, please visit the User Guide and Frequently Asked Questions pages. Or, you can contact us here for help with any problem using our software.

Please note that LimeWire PRO is a non-refundable purchase. Lime Wire strictly adheres to a no refund policy as we offer users LimeWire BASIC to try for free, as long as they like, before purchasing LimeWire PRO. We would like to assist you with your technical issue so you can enjoy all of the benefits of your software.